Refund policy

1. General provisions

This Refund policy defines the conditions and process for refunds for services provided by FINDESK AI LLC through the FinDesk platform. By making a payment, you confirm that you have read this Policy.

2. When a refund is available

A refund may be provided within 14 days after payment if paid functions were not used; when a paid service could not be provided because of a technical issue on the Company's side; when funds were charged twice for the same service; or when the wrong plan was paid by mistake and the request is submitted within three business days.

3. When a refund is not available

A refund is not available when more than 14 days have passed and the service was used, when the account was blocked because of a Terms violation, when the service was fully provided, when dissatisfaction relates to AI guidance while the Service operated correctly, or when a user switches to a cheaper plan.

4. How to request a refund

Send a request to Info@findesk.ai with the subject Refund request. Include your name or business name, account email, payment date and amount, reason for the refund and payment confirmation. We respond within three business days.

5. Refund timing

After approval, the refund decision is processed within five business days. Funds are returned using the same payment method where possible. Bank processing may take up to ten business days after confirmation.

6. Partial refunds

If part of a paid subscription period has already been used, a partial refund may be provided proportionally to unused time at the Company's discretion and only when the request is submitted within the first half of the paid period.

7. Subscription cancellation

Cancelling a subscription stops automatic renewal. Access to paid functions remains until the end of the paid period. A refund is a separate process and may terminate access to paid functions once the request is processed.

8. Disputes

If you disagree with a refund decision, you may contact us again with additional arguments. We review each request individually and fairly.

9. Contact information